Job Description

This is a remote position.

For Applicants who are authorized to work in the US.

• Make Good Things Happen for Other People
  
• Follow our proven service process to offer our existing  bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
• Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
• Building relationships with clients and actively capitalizing on Referral Lead cultivation
• Customer support over the phone, email or text
• Email management and follow-up with calls/ emails for the missing information and documentation.
• Use insurance carrier’s platform & technology timely and accurately

Requirements

• Must speak and write the Albanian language fluently
  
• Comprehension of the English language is a must (written/verbal)
  
• Must pass background check
  
• Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US
  
• Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving)
  
• PC Skills including MS Office are required; having a technology-oriented attitude is a must
  
• Higher education is a plus
  
• Proactive team member, effective collaborator and proactive mindset is a must
  
• Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines
  

Benefits

1. You can Work from Home or from office in North Royalton, OH

2. We offer a  competitive pay scale. Base + bonuses

3. 401K Match

4. You will have career growth opportunities with International Insurance Group

5. You will become a licensed professional working in the insurance field, in one of the largest industries in the United States

6. Paid extensive Training & Mentorship Program

7. Medical, Dental, Vision Insurance (shared cost)

8.  Paid Vacation Time, Federal Holidays and paid Bereavement time  9.  You will be a part of a well-established, 100 employee agency which ranks* in the top 1% of agencies for great customer experience 10. You will have a voice . We consistently invite our staff to provide feedback about their work experience. 11. You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking

Who We Are:

• We strive to operate with integrity and trust in all we do. You will be part of a work-family environment , driven by our Core Values of Integrity, Impact & Grit
  
• Our long-term goal is to become a 1,000 Soul Company , serving 25 different language groups throughout the United States
  
• Our purpose is to help protect our client`s American dream
  
• We strive to honor God and be respectful of each other, our customers, and other stakeholders
  
• Check out our home page to find out more about our company:  
  

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