Job Description

ABOUT JAVA HOUSE

We’re not just crafting cold brew – we’re revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience -- zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big – let’s chat!

The Delivery & Service Representative has a responsibility to oversee and support Java House Peel & Pour direct customer service. This position requires a multi-skilled hands-on individual that understands inventory management, customer service, and light plumbing and maintenance with high regards to 5S and organizational adherence.

KEY RESPONSIBILITIES

• Driving delivery vehicles, adhering to schedules, unloading products, and ensuring timely, accurate, and safe delivery.
• Servicing existing Java House accounts, placing orders and spotting opportunities to generate sales growth.
• Merchandising products, maintaining clean, organized product displays.
• Monitoring stock and inventory levels, removing outdated inventory and making recommendations for inventory purchases.
• Inspect water dispensing equipment and accessories to ensure optimally efficient operation.
• Primary installation and service of water dispensing equipment
• When required, work with third party installation contractors to ensure standardized installation and repair practices.
• Provide technical support to customers for water systems questions and inquiries, including but not limited to phone, online and onsite.
• Troubleshoot, rebuild, and perform general maintenance on water systems equipment.
• Coordinate any in-depth maintenance that is required for water systems equipment.
• Maintain any onsite parts inventory for rebuild and general maintenance.
• Other duties as assigned.

QUALIFICATIONS

• Understand basic plumbing requirements focusing on ensuring safe installation, and maintenance of water dispenser equipment.
• Basic computer skills including but not limited to Word, Excel, Outlook.
• Ability to travel, hold a valid driver’s license with a clean motor vehicle report.
• Ability to obtain/maintain a US DOT Medical Examiner’s Certificate.
• 1-2 years of previous commercial driving experience (DOT regulated not required)
• Understand familiarity with safety, securing loads and overhead clearance.
• Utilize industrial hand truck, and two-wheel dolly.
• Must have ability to effectively communicate in English both written and verbally.
• Must work well in a team environment and have strong communication skills.
• Must have strong critical thinking and technical troubleshooting abilities.
• Must have general working knowledge of basic hand tools and related maintenance applications.
• High sense of urgency and customer support

PHYSICAL DEMANDS

• Ability to balance, reach and grasp while climbing on a step stool and/or ladder.
• Ability to exert up to 15-60 pounds occasionally, 20 pounds of force frequently and 10 pounds of force constantly to lift and move product.
• Ability to crouch, grasp, and lift products above shoulders to lift products from the floor properly.
• Must possess visual acuity to document company records.

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