Job Description

Senior Trust Associate

Duration: 6 months plus extensions

Location: This is an onsite position at 127 Public Square Cleveland OH ( may also work at 4910 Tiedeman on certain days of week.

Job Description:

The Senior Trust Associate (TA) is accountable for assisting a Senior Institutional Advisor (SIA)/Relationship Manager (RM), and other SIA/RM, as needed within the Institutional Advisors team. The TA will administer an IA book of institutional relationships with emphasis on client service and daily administrative duties. The TA must develop and maintain in-depth knowledge of IA products and services and keep clients informed of new products and related improvements, while supporting SIA/RMs in retaining clients and identifying areas to improve existing relationships and processes. The TA is the first point of contact with institutional clients' front office staff, or backup to an SIA/RM for all servicing needs and inquiries, including actual transaction execution and processing. The TA may independently ensure that client inquiries are resolved in a timely manner and is comfortably, accurately, and appropriately communicating with clients and third parties. The TA is also responsible for independently monitoring the accounts to ensure compliance with KeyBank policies and procedures as well as regulatory guidelines. The focus of administrative activities relates to client satisfaction/consulting and oversight responsibilities associated with all legal, ERISA, reporting aspects and client issues/resolution involving the following: trust/custody, benefit disbursements, investment management, and commercial bank account services/activities, as well as maintaining the integrity of associated compliance aspects. The TA proactively services assigned clients by maintaining a high standard of quality regarding the delivery of all client services, in addition to being accountable for the retention and growth of the book of business.

ESSENTIAL JOB FUNCTIONS

• Work in partnership with a Senior Institutional Advisor/Relationship Manager to service and monitor an assigned group of accounts to ensure timely and accurate processing of client directed trades and transactions and the required financial reporting.
• Demonstrate knowledge relating to the institutional trust/custody client needs and IA product offerings and operational effectiveness and efficiency (ex. Account Onboarding, asset collection, alternative assets, pension payment system, client & file system maintenance, etc.)
• Processes, on daily basis, various cash processing transactions including wire transfers, preparation of checks, transfer of cash, deposit of funds, and executes securities trading.
• Reviews and manages daily cash reports for cash overdrafts and uninvested cash, as well as making sure that the cash is invested appropriately.
• Develop relationships with clients and their service providers, such as consultants, third-party plan administrators, accountants, auditors, outside RIA's, etc.
• Read and understand standard institutional client trust/custody agreements and documents for administrative and fiduciary purposes.
• Client Experience – maintain excellent client service standards through proactively attending to client requests as a professional liaison with clients and business partners. A positive client experience should show in client retention figures.
• Mitigate risk by servicing assigned institutional client relationships in compliance with KeyBank policies and procedures, as well as with regulatory and legal requirements.
• Leads by example and demonstrates client focus and teamwork towards both clients and KeyBank employees.
• Perform/participate in client relationship reviews.
• Assist clients with required reporting to various government agencies (i.e., DOL, PBGC, IRS, etc.).
• Provide back up to other Trust Associates/Cas.
• Assists with processing check deposits, sort, and review mail for the team.

REQUIRED QUALIFICATIONS

• 2 to 4 years industry experience working with corporate, non-profit, public fund and/or Taft Hartley, Native American clients in administrative capacity or other client service roles.
• Demonstrated strong client service skills.
• Securities processing and bank operations knowledge.
• Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.
• Undergraduate degree in business-related field or equivalent work experience.
• Strong PC skills, especially Excel, Word, Power Kofax PDF and PowerPoint .

PREFERRED QUALIFICATIONS

• Competence with trust/custody, pension, securities lending, commercial banking, operating fund, and charitable plan client needs.
• Client consultation/advocate background.
• Securities processing and bank operations knowledge.
• Public speaking experience.

COMPETENCIES/SKILLS

• Personal effectiveness
• Communication
• Independent problem solving
• Decision making/Prioritizing.
• Customer service orientation
• Occupational / Technical knowledge
• Adaptability / Flexibility/Detail oriented

REPORTING RELATIONSHIP

• This position reports to Team Lead Manager

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