Scrum Master Job at Net2Source (N2S), Chicago, IL

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  • Net2Source (N2S)
  • Chicago, IL

Job Description

Title- Scrum Master

Location- Chicago, IL , Onsite

Role Summary

We are seeking a Technical Project Manager (TPM)/ Scrum Master with proven experience managing projects in complex, fast-moving environments. The ideal candidate brings strong expertise in Agile (Scrum/Kanban), excels in cross-functional coordination, and ensures predictable, high-quality delivery outcomes.

Jira is a must-have, with deep hands-on experience managing backlogs, boards, workflows, and reporting.

Key Responsibilities

  • Project & Delivery Leadership
  • Manage end-to-end delivery across the full software development lifecycle (SDLC)—requirements, planning, execution, deployment, stabilization.
  • Own project plans, scope, schedules, risks, and delivery commitments.
  • Lead Agile ceremonies: sprint planning, standups, backlog refinement, reviews, retrospectives.
  • Ensure strong Kanban flow, WIP governance, and continuous flow efficiency.
  • Agile / Kanban Execution
  • Use Jira extensively to manage team boards, workflows, velocity, cycle time, burndowns, and dashboards.
  • Drive backlog grooming and prioritization with Product Owners.
  • Improve team throughput and delivery predictability through measurable improvements.
  • Identify bottlenecks and implement Agile best practices to optimize flow.
  • Stakeholder Communication & Leadership
  • Act as the primary point of contact for updates, risks, dependencies, and delivery status.
  • Facilitate alignment across Engineering, Product, QA, Infrastructure/DevOps, and customer teams.
  • Provide clear, transparent communication tailored to technical and non-technical audiences.
  • Risk, Issue, and Change Management
  • Proactively identify risks, dependencies, and blockers; drive mitigation and escalation when needed.
  • Manage change requests through structured change control and clear communication.
  • Maintain RAID logs and ensure timely resolution of critical issues.
  • Deployment & Release Management
  • Plan and coordinate releases across environments, partnering with DevOps/IT teams.
  • Own go-live readiness, cutover plans, and post-deployment stabilization.
  • Ensure appropriate validation, rollback plans, and deployment governance.
  • Metrics & Reporting
  • Build and maintain Jira dashboards and reporting views using:
  • Velocity & sprint health
  • Burndown charts
  • Cycle time / lead time
  • Throughput and flow metrics
  • Defect trends
  • Provide weekly executive summaries highlighting progress, blockers, and next steps.

Core Competencies

  • Jira project governance and reporting (must-have)
  • Scrum/Kanban execution excellence
  • Stakeholder and communication leadership
  • Risk, dependency, and change management
  • Technical understanding of software architectures and deployments
  • Strong ownership and accountability mindset

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