Job Description

Job Description and Duties

The vision of the Secretary of State’s (SOS) Business Programs Division is to make it easier to do business in California. With bizfile California, the Secretary of State’s new online portal, registering a business, filing a trademark or financing statement, or accessing public business records only takes a few clicks. These services are available 24/7 and are constantly improving, freeing up California’s entrepreneurs to focus on their business endeavors while the SOS handles the paperwork. With our vision in mind, does the idea of supporting the more than two million businesses that make California the 5th largest economy in the world excite you? Are you civic minded and enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? If you answered yes to any of these questions and are looking for a positive environment that values diverse backgrounds, fosters belonging, and ensures all voices are heard, come work with us in the Secretary of State’s Business Programs Division. The California Secretary of State’s Business Programs Division is recruiting to fill multiple permanent, full-time Program Technician III position(s). We are seeking dependable, innovative, and talented individuals ready to grow through professional development while bringing their unique expertise to our team. This role offers a unique blend of office operations and statewide adventure. While participation is not required, interested employees may have the opportunity to travel throughout the state to staff our California Secretary of State Pop-Up Shop events. These volunteer-based events allow our team to provide essential in-person services to Californians while building vital skills like adaptability and multicultural awareness.

What does the Business Programs Division do?

We provide a wide range of services and process various filings in support of our customers, including:

• Corporation, limited liability company and partnership registration, change, and termination filings.
• Trademark and service mark registration and change filings.
• Uniform Commercial Code financing statements and notices of tax liens and change filings.
• Maintenance of the Advance Health Care Directive Registry, Domestic Partners Registry, and Immigration Consultants Registrations.
• Oversee notary commissions within California, as well as authenticating the signatures of California public officials and notaries public.
• Additionally, we provide customer service to our customers via online, phone, email, and in person and provide records of our filings online. Visit our bizfile California portal for more information about our filings, various searches, and additional resources.

What will your duties be at the Business Programs Division?

In support of our vision and mission, you will play a vital role for our Division by assisting our customers with the processing and servicing of various filings and requests for information. Under the general supervision of a Supervising Program Technician III or Section Manager, your duties may include the following:

• Review and examine the most difficult documents, filings, requests, and supporting documentation for viability and compliance with legal requirements.
• Research, analyze, interpret, and apply laws relating to various forms/documents.
• Advise customers, both orally and by written correspondence, as to form/document deficiencies.
• Interact professionally with the public at the public counter, by telephone, or email regarding routine inquiries, filing requirements, documents, and fees.
• Respond, both orally and in writing, to the most difficult and/or sensitive technical inquiries and to inquiries as they relate to forms/documents processed.
• Discuss and assist customers with regards to requirements, related laws, and recommended appropriate actions.
• Analyze situations accurately and adopt an effective course of action.
• Act as an expert resource responsible for the most sensitive and difficult Program Technician work processes.

You will find additional information about the job in the .

Working Conditions

Due to the nature of the positions, positions are 100% in-office.

Special Requirements

You must pass a live scan fingerprint check.

Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link:  CalCareers - Program Technician III

There is also a Limited Examination & Appointment Program (LEAP) exam available for the classification. Information on the LEAP certification process is available on the  .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to interact effectively with the public and all levels of departmental personnel and establish and maintain cooperative working relationships.
• Ability to meet deadlines, take initiative, and work independently and/or in a team environment.
• Willingness to learn new duties.
• • Exercise sound professional judgment and behavior.
• Demonstrate responsibility for actions when completing tasks and dealing with both internal and external customers.
• Punctuality and good attendance are essential.
• Excellent problem resolution skills.
• Demonstrate consistent attention to detail.
• Knowledge of and experience with Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

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