Job Description

Job Title: Junior Business Process Analyst

Location: Norfolk, VA

Duration: Full Time/Direct Hire

Pay Rate: $39,000 - $40,000 a Year

***Please note pursuant to a government contract this specific position requires United States Citizenship***

*** Applicants must be eligible and willing to obtain a DoD Secret Clearance***

Program Background

• The Navy Maritime Maintenance Enterprise Solution (NMMES) is a comprehensive Information Technology (IT) toolset supporting NAVSEA's ship maintenance, overhaul, repair, and modernization operations across the U.S. Navy fleet. NMMES includes approximately 79 IT systems, applications, networks, and data centers serving over 51,000 users worldwide across Navy Shipyards, Intermediate Maintenance Facilities, Regional Maintenance Centers, Ship Repair Facilities, and Forward Deployed Regional Maintenance Centers.
• The NMMES Technical Refresh (NMMES-TR) program supports modernization and optimization of these systems through improved business processes, automation, and enterprise IT solutions.

Key Responsibilities

Business Process Analysis

• Assist in analyzing current business processes, workflows, and operational procedures
• Support documentation of existing processes using process maps, workflow diagrams, and standard operating procedures (SOPs)
• Help identify opportunities to improve efficiency, reduce redundancies, and enhance service delivery
• Assist with requirements gathering and documentation from stakeholders and system users
• Participate in workshops and working sessions to understand operational challenges

Process Documentation and Modeling

• Develop and maintain process documentation including flowcharts, diagrams, and written procedures
• Support creation of process maps using tools such as Visio or BPMN
• Assist with documenting system workflows and business rules
• Maintain documentation repositories and ensure materials remain current and accurate

Data Analysis and Performance Monitoring

• Assist with collecting and analyzing operational data to identify trends or inefficiencies
• Support development of performance metrics and dashboards
• Help track key performance indicators (KPIs) related to program operations and service delivery
• Prepare reports and summaries for leadership and stakeholders

Organizational and Operational Support

• Assist in evaluating organizational processes and workload distribution
• Support analysis of workforce utilization and operational efficiency
• Help document recommendations for improving procedures and business workflows
• Participate in improvement initiatives and process optimization efforts

Stakeholder Engagement and Communication

• Work with program managers, engineers, developers, and operational personnel to gather information
• Assist with preparing presentations, briefings, and reports for stakeholders
• Support communication of process improvements and operational updates
• Participate in meetings, workshops, and process review sessions

Required Qualifications

Education

• Bachelor’s degree from an accredited university in one of the following fields:
• Business Administration
• Management
• Information Systems
• Operations Management
• Industrial Engineering
• Organizational Development
• Computer Science or related discipline

Candidates from recognized universities such as Virginia Tech, Old Dominion University (ODU), or similar accredited institutions are encouraged to apply.

Experience

• 0–2 years of experience in business analysis, process analysis, program support, or related field
• Internship, academic project work, or entry-level experience supporting process documentation or operational analysis
• Familiarity with business process mapping or workflow documentation
• Basic understanding of organizational processes and operational improvement concepts
• Strong analytical and problem-solving skills

Clearance

• Active Secret Clearance OR Interim Secret OR Eligible to obtain a Secret Clearance

Tools

• Microsoft Office (Excel, Word, PowerPoint)
• Visio or similar diagramming tools
• SharePoint or collaboration platforms

Analytical Skills

• Data analysis and reporting
• KPI tracking and metrics development
• Process documentation

Core Competencies

• Strong analytical and critical thinking skills
• Ability to quickly learn complex operational environments
• Strong written and verbal communication skills
• Attention to detail in documentation and analysis
• Ability to work collaboratively in cross-functional teams
• Adaptability to support evolving program requirements
• Initiative to identify opportunities for process improvement

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