Job Description

Overview

We are hiring a Field Service Technician II to perform on-site repair, maintenance, and troubleshooting of copiers, printers, and multi-function printers (MFPs) . This is a customer-facing, field-based role ideal for technicians experienced in break/fix service, diagnostics, and equipment uptime support .

Key Responsibilities

• Perform break/fix repair and preventive maintenance on copiers, printers, and MFPs
• Diagnose and resolve hardware, networking, and print issues on-site
• Respond to field service calls quickly and professionally
• Complete service reports, work orders, and documentation
• Ensure equipment uptime and performance standards
• Communicate effectively with customers and internal teams
• Follow safety protocols and site requirements

Qualifications

• 1–2+ years of experience in printer/copier/MFP repair or field service
• Strong troubleshooting and diagnostic skills
• Basic knowledge of networking and internet environments
• Ability to travel locally ( valid driver's license required )
• Comfortable working on-call, shifts, and in a 24/7 environment
• Ability to lift up to 50 lbs and perform physical tasks
• Must be able to pass background/security clearances

Preferred

• Experience with digital imaging equipment, print systems, or managed print services (MPS)
• Strong customer service and communication skills

Compensation & Benefits

• $25–$27/hour
• Monthly auto allowance or company vehicle option
• Travel reimbursement

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