Job Description

Chief Operating Officer

Syracuse, NY / Utica, NY / New York, NY

JK Executive Strategies is proud to partner with our client, a leading mission-driven organization in the IDD and healthcare space, in search of a Chief Operating Officer to join its executive leadership team. This is a compelling opportunity for a seasoned operational leader to step into a highly visible role and help shape the future of a complex, multi-entity organization dedicated to improving the lives of individuals with intellectual and developmental disabilities. With a strong foundation and ambitious plans for continued growth, the organization is seeking a COO who can bring strategic vision, operational discipline, and a deep commitment to person-centered care.

Reporting directly to the CEO, the Chief Operating Officer will serve as a critical partner in driving organizational strategy, enhancing performance, and building the infrastructure needed to scale impact. The COO will oversee a broad portfolio of functions, lead and develop a high-performing executive team, and foster a culture rooted in accountability, collaboration, and continuous improvement.

This role offers the opportunity to make a meaningful difference, both internally by strengthening operations and teams, and externally by advancing innovative, high-quality services that support individuals and families across New York State. The ideal candidate will be energized by mission-driven work, thrive in a dynamic and evolving environment, and bring a track record of leading organizations through growth and transformation.

Responsibilities

• Partner with the CEO and executive leadership team to develop and execute a strategic five-year plan, including annual operational planning and performance management processes.
• Provide strong day-to-day leadership, fostering collaboration across programs and support functions.
• Oversee internal program and support operations, including direct leadership of vice presidents across key functional areas:
• Program Operations
• Drive high-quality service delivery and improve key performance and satisfaction metrics
• Ensure compliance with internal standards and external regulatory requirements
• Identify and support high-need individuals and complex cases
• Implement innovative, best-practice service models
• Oversee enrollment, customer service, and learning & development functions
• Human Resources
• Build and promote a strong, coaching-oriented culture
• Oversee talent acquisition, retention, training, performance management, and employee relations
• Information Technology
• Evaluate and enhance technology infrastructure and systems to support organizational growth
• External Relations
• Maintain and strengthen relationships with key stakeholders, including members, providers, and government entities
• Support member engagement, advocacy, and brand development initiatives
• Lead quality assurance efforts, ensuring implementation of best practices and compliance with all applicable policies and regulations
• Perform additional duties as needed to support efficient organizational operations
• Maintain strict confidentiality
• Travel as needed; valid driver’s license or reliable access to transportation required

Requirements

• Master’s degree in Business Administration, Management, Healthcare Administration or a related field
• 10+ years of senior leadership experience, including at least 5 years in an operational leadership role
• Strong knowledge of IDD services, Medicaid, and New York State healthcare systems and regulations, Knowledge of the OPWDD regulatory environment
• Proven ability to scale operations and drive organizational performance
• Strong financial acumen, strategic planning, and analytical capabilities
• Demonstrated leadership, communication, and problem-solving skills
• Proven track record of achieving results, including P&L management and balancing mission-driven programs with financial sustainability
• Strategic mindset with the ability to anticipate trends and adapt organizational direction accordingly
• Experience building organizational and team capacity, including developing processes and high-performing teams
• Exceptional leadership and people management skills, with the ability to inspire, develop, and hold teams accountable
• Action-oriented approach with the ability to make decisions in dynamic environments
• Broad business knowledge across finance, HR, IT, and operations
• Passion for mission-driven work and a demonstrated commitment to serving individuals with IDD

Salary Range

• $250-275k

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

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