Call Center Senior Analyst Job at NTT DATA, Inc., Croatia

VHFkMXZIL0tSMGh6SStvZURad1dHbk81NVE9PQ==
  • NTT DATA, Inc.
  • Croatia

Job Description

About NTT DATA:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.

Key Responsibilities:
• Handle complex and high-value sales calls
• Act as SME and provide floor support to agents
• Coach and mentor team members
• Monitor call quality and provide feedback
• Assist in onboarding and training
• Track team and individual performance
• Handle escalations and critical cases
• Support reporting and dashboards

Required Skills:

• Strong sales experience (telecom/BPO preferred)
• Excellent communication skills
• Coaching and mentoring ability
• Strong objection handling skills
• Ability to multitask under pressure

Eligibility:

• 2–5 years in international BPO/sales
• SME/team handling experience preferred

Job Tags

Work at office, Shift work, Night shift

Similar Jobs

Ingram Barge Company

Claims Adjuster Job at Ingram Barge Company

 ...Job Description Ingram Marine Group is hiring a Claims Adjuster in the Nashville, TN area. Claims Adjusters are...  ...operations managers, customer service representatives, contractors, insurance carriers, medical providers, in-house and outside counsel, and... 

Advatix, Inc.

MRI Technologist Job at Advatix, Inc.

 ...MRI Technologist HRforGrowth is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top... 

Valitana LLC

Junior Full Stack Developer Job at Valitana LLC

 ...dealers. Position Overview Valitana is seeking a Full Stack Developer with a UI/front-end focus to help build and scale Vantage, our...  ...ideal candidate brings experience building modern, responsive web applications, strong UX sensibilities, and the ability to translate... 

Blenderbox

User Researcher [Contract] Job at Blenderbox

 ..., and qualified candidates may be contacted for future engagements as project needs arise. Blenderbox is seeking a Contract UX Researcher to support discovery and evaluative research across complex digital products and services, primarily in the public sector. This... 

ALLCARE HOMECARE LLC

Independent Living services disability support professional Job at ALLCARE HOMECARE LLC

Position overview We are seeking a reliable, patient, and attentive Independent Living Services (ILS) Instructor to provide support for an individual with Mild Intellectual Disability. Services will focus on increasing independence in daily living skills, safety protocols...