Job Description

ByDesign is looking for a Business Analyst (Hybrid) to join our Overland Park, KS team. In this role, you’ll be the bridge between clients and engineering - bringing clarity to complex ideas, shaping new features, and helping turn real-world needs into impactful product solutions.

ByDesign Technologies provides configurable software solutions for direct selling companies, including tools for commissions, ecommerce, and field performance. Since 2000, we have helped organizations scale efficiently, innovate confidently, and deliver seamless experiences for distributors and customers. ByDesign is part of Retail Success, a financial technology company that supports businesses with software and payments solutions.

Why is this a great opportunity for you?

• Annual salary based on education and experience.
• In addition to our fun and collaborative work culture, we offer comprehensive health, dental, vision, disability, life insurance, 401(k), and Paid Time Off.
• Join a team evolving in real time - keeping a critical platform moving while helping shape how products are built going forward. With new product leadership and a clear vision in place, your impact will be immediate and meaningful.

This is a W-2 position. Applicants must have work authorization that does not now or in the future require visa sponsorship.

Work Location:

• This position works a hybrid schedule (3 days in office/2 days work from home) in our Overland Park, Kansas office. Candidates must reside in the Kansas City metropolitan area, or be willing to relocate without assistance.

Qualifications:

• High School Diploma or equivalent required; Bachelor's Degree in a related field preferred; relevant experience considered in lieu of degree.
• 3+ years of experience as a Business Analyst or similar role required, with a requirements-focused role in a B2B SaaS environment, and demonstrated experience writing PRDs, SRDs, Epics, and User Stories that engineering teams have built from, and UAT documentation.
• Intermediate SQL knowledge preferred.
• Proficiency with Jira, Confluence, or equivalent project and documentation platforms required.

Responsibilities:

Requirements Gathering:

• Lead discovery sessions with client home office teams to understand business problems, workflows, and desired outcomes
• Facilitate internal requirements sessions with Product, Engineering, QA, and the Client Success departments.
• Translate client requests into structured problem statements, distinguishing between what clients ask for and what they need
• Surface edge cases, business rules, and exception flows that clients do not always raise on their own
• User Acceptance Testing (UAT):
• Define UAT scenarios and test steps aligned to acceptance criteria
• Support clients during UAT execution
• Triage defects vs scope gaps vs enhancements
• Ensure UAT completion criteria are met before release

Documentation:

• Write Software Requirements Documents (SRDs) covering affected system areas, data model and schema changes, API contracts, integration points, phased implementation plans, and deployment considerations
• Write Epics and User Stories in As a [persona], I want [action], so that [benefit] format with sprint-ready acceptance criteria, organized by Epic and mapped to PRD functional requirements
• Tag all unresolved decisions with [OPEN QUESTION] markers and drive those to resolution before engineering begins
• Version and manage documents through review, revision, and sign-off cycles with PM, Tech Lead, and QA

Platform Understanding:

• Develop working knowledge of the Freedom platform including Back Office configuration, distributor genealogy, e-commerce and cart behavior, compensation plan processing, and enrollment flows
• Understand how features interact across system layers (Classic ASP, Angular, SQL, REST APIs) well enough to write requirements that reflect real technical constraints
• Learn client-specific configurations so that requirements accurately account for per-client behavior differences

Stakeholder Management:

• Manage concurrent requirements tracks across multiple clients and platform initiatives
• Drive stakeholders to documented decisions on open questions; do not allow ambiguity to stall engineering
• Coordinate review cycles with Tech Leads, QA, and PM before marking documents Ready for Development
• Communicate scope and requirement changes to all relevant parties and document downstream impact

Collaboration:

• Collaborate cross-departmentally with Engineering, QA, Customer Client Success, and Product to ensure alignment on requirements and delivery
• Serve as a key contributor to backlog grooming, sprint planning, and internal planning sessions
• Maintain detailed records of client interactions, decisions made, and outstanding follow-ups in Jira and Confluence

Other Competencies:

• Expert ability to distinguish between functional requirements, non-functional requirements, user stories, and acceptance criteria, and apply each appropriately
• Proficiency writing Epics and User Stories that are granular, sprint-ready, and traceable back to documented business requirements; experience with Gherkin/BDD acceptance criteria format
• Advanced written communication skills; ability to produce clear, structured documentation for both technical and non-technical audiences
• Strong facilitation skills with the ability to lead requirements sessions and bring stakeholders to documented, actionable decisions
• Ability to manage multiple concurrent requirements tracks across different clients and timelines
• Demonstrates initiative by proactively identifying ambiguities, edge cases, and gaps before they reach engineering
• Proven client relationship skills with the ability to push back constructively when requirements are incomplete or misaligned
• Natural curiosity and willingness to invest in deep platform knowledge over time
• Ability to work effectively across cross-functional teams including Engineering, QA, Product, and Customer Success

ByDesign Technologies, LLC is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.

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